Corporate Customer Service representative job Luxury suites group Hawthorne, NJ Remote OK for night shift
- $18-20/hr.; benefits include medical, short -term disability insurance,and 401(k) plan with a company match
- suits Hotel Front office Supervisors, Front office managers and Senior front office agents
- Two positions open. One for DAY shift 12PM – 8:30 PM EST. One for NIGHT shift
- the HQ is located in Hawthorne, New Jersey
- No Remote, you must relocate
As one of the largest providers of hospitality services in the Nation, Churchill Living provides its guests with a diverse suite of services and products to meet any need, plus they treat employees with excellence, they even encourage pre work shift warm up programs before any shift. We combine our distinctive Furniture Rental inventory with our Apartment Portfolio Management to select and create fully furnished apartments that set the standard in our industry. Our Travel Services Division integrates with our guests long and short-term stay needs and allows Churchill to coordinate travel booking and administration. All of which when combined with our innovative technology and reporting to offer comprehensive housing management and solutions to our guests, with over 8,000 apartments in many States and thousands of options in our furniture!
About the Job
The role of Customer Service Representative is a key member of the guest service team responsible for interacting with guests. This role will provide information in response to inquiries and handle/resolve problems that arise.
Days/Hours: Monday-Friday 9:00am-5:30pm in office. Rotating Weekends, Holidays and legal holidays from home as scheduled.
Office Location: Hawthorne, NJ: 20 miles from Greater NYC area.
Roles and Responsibilities
* Handle all relevant customer service needs of our guests while communicating with appropriate departments and utilizing relevant tools.
*Follow through all guest requests and activities until successfully completed.
*Troubleshoot customer service inquiries.
*Manage guest arrival process.
* Provide coverage for team members as scheduled.
*Support training for Customer Service Team Members.
*Oversee emergencies from the call center.
Candidate will possess strong customer service skills with a drive to please and ability to provide empathy, warmth, and conscientiousness to guests.
Computer proficiency required.
Experience working with hospitality guests or three (3) years experience in a customer service setting.
To APPLY eMail your Resume to Luxury Corporate Hotel Recruiter Emmanuel Plaza firstname.lastname@example.org or, luxury customer service recruiter Modris Reinbergs email@example.com Mobile 310-691-2586 or, NYC New York city hospitality Recruiter Guada Costillas firstname.lastname@example.org
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end of Corporate Customer Service Representative New York City area, NYC Luxury suites group headquartered in Hawthorne, New Jersey.